Privacy policy 

At Rose Chocolates we are committed to protect and respect your privacy and keep your personal data safe and secure.  This privacy policy entails the personal information we collect of our customers.  

This policy works in conjunction with our terms and conditions and only applies to the personal information that we collect, not information that may be obtained from your interactions with third parties.

Any changes that are made to our policy in the future will be posted on this page and, where appropriate, notified to you on the website or by e-mail.

1) Collecting your personal information 

Rose Chocolates collects your information at the point you decide to interact with us. This could include purchasing online, booking an event, signing up for our email newsletter, over the telephone, on our social media platforms or in person.

 2) The information we collect 

The types of personal information we collect from you and what you may provide to us include: contact information (for example email address, postal address, billing address, contact number and name), age, gender, date of birth, username password and payment information (example your payment card number, expiry date, delivery address and billing address), your online preferences and content you provide.

We are committed to only obtain information about you that is necessary to carry out our business, provide the particular products or services you’ve requested and to keep you up to date with any news about Rose Chocolates. 

 It’s your choice if you want to give us your personal information.  However, if you decide not to provide us this information you may not be able to purchase from our website, and you may not receive the optimal customer experience.

 3) How we use your personal information 

We like to get to know our customers and provide them with the best possible experience. We use data we collect about you in a number of ways, including to provide the products and services that you have requested, offering you a personal experience and informing you about our special events and any exciting news, this all so that we can offer you as our customers the best possible experience. We also use it to improve and enhance our services.  We will also contact you to give you assurance that your delivery is on its way or if we have a query about your delivery.

We will make sure we consider your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities other than for the business. 

 4) Sharing Your Information

We will not sell any of your personal data to a third party unless we have your permission or are required by law to do so. You can opt out of 3rd party data permission for marketing purposes at any time through by contacting us at info@rosechocolates.co.uk

Nevertheless we may share your data with some companies as an important part of being able to provide our products and services to you.

When we share any of your data we ensure that only the data required is shared and that it remains secure. We also ensure that your data is removed by the partner as soon as it’s no longer required.

5) Keeping your data safe 

We have put in place procedures and designs to deal with any suspected personal data breach and will notify you of any applicable breach where we are legally required to do so.

Unfortunately, the transmission of data via the Internet is not completely secure. Even though we will do our best to protect and keep your personal data secure, we cannot guarantee the security of your personal information transmitted to us or provided though the website and any transmission is at your own risk.

 If you have any questions, please contact us.

Changes to your order

If you would like to make a change to your order, please contact us as soon as possible after you have placed your order.  We aim to ship your order as soon as possible, so we cannot guarantee any changes can be made.

Shipping during COVID-19

During COVID we cannot guarantee shipping times as this is outside of our control.  We make the best effort to meet your deadlines.  Please place orders for certain dates in advance, we appreciate your support and patience during these challenging times.

UK Shipping

At present we only ship to the UK

*UK Express 1st Class Delivery Fee:  £4.75

delivery to 1 address (price is subject to change)

When the temperature in London is over 25 degrees, we may delay shipments to ensure your delivery arrives to you safely.

RETURNS

We hope that you enjoy and indulge in your Rose Chocolates purchase.

Please contact us if your product is damaged, we are happy to arrange a refund or replacement for you. We do not accept returns.